Question 1

The products adopt core components from renowned international brands including Nichia and Osram, which guarantees equipment performance and stability.

Accepted Answer

We cooperate with top international component brands such as Nichia and Osram to ensure excellent performance and stability.

Question 2

Stock delivery in 1-3 days, customization in 7-15 days. Partial shipment available for bulk orders.

Accepted Answer

In-stock goods ship in 1~3working days; OEM/ODM orders:7~15 working days, partial shipment negotiable for bulk order

Question 3

We support project and small-batch customization, and virtual factory tours are available.

Accepted Answer

We support project-based and small-batch customization. Virtual factory tour is available for you to check the whole production process.

Question 4

One-on-one dedicated service, lighting design available, remote video debugging after sales.

Accepted Answer

We provide exclusive one-on-one service. Free lighting design is available before purchase. After-sales services include remote technical support, video debugging, equipment calibration and firmware upgrade. We guarantee fault diagnosis within 48 hours.

Question 5

Equipped with original Nichia laser diodes with over 20000-hour lifespan, 1-year warranty for light source and 5-year warranty for the whole unit.

Accepted Answer

We use original Nichia laser diodes imported from Japan with a rated lifespan of over 20,000 hours. The laser diode comes with a 1-year warranty, and the whole unit is covered by a 5-year warranty.

Question 6

We pursue low-carbon production and recyclable packaging. Products are energy-saving, pollution-free and easy to maintain with modular design.

Accepted Answer

We adopt low-carbon production and recyclable paper packaging. Our lasers save over 60% energy with zero mercury pollution, and the modular design facilitates maintenance.

Question 7

Compatible with mainstream consoles and software, supporting custom programming for professional performances.

Accepted Answer

It supports DMX, Art-Net, MA, Hog, Pangolin and other mainstream consoles and software, and custom programming is available

Question 8

IP54/IP65 waterproof, suitable for outdoor performances and cultural tourism.

Accepted Answer

Our products reach IP54/IP65 waterproof rating. They have passed salt spray and high & low temperature tests, ideal for outdoor performances and cultural tourism projects.

Question 9

Thickened aviation aluminum alloy housing with anti-corrosion coating, rust and temperature resistant.

Accepted Answer

Thickened aviation aluminum alloy for housing; outdoor version with anti-corrosion coating for rust & extreme temperature resistance.

Question 10

Fully certified and reliable, our products sell well globally and are well recognized.

Accepted Answer

With complete certifications and reliable performance, our products are sold worldwide and widely recognized by global partners.

Question 11

The enterprise follows industry standards, advocates green production, and facilitates the sound and sustainable development of the industry.

Accepted Answer

We abide by industry standards, promote green production and drive sound and sustainable industrial development.

Question 12

The team keeps innovating and pursuing excellence, and constantly optimizes products and services.

Accepted Answer

We keep innovating and pursuing excellence to continuously improve products and services.

Question 13

Adhering to integrity and focusing on quality, we create products with dedication and serve customers wholeheartedly.

Accepted Answer

We adhere to integrity-based operation, take quality as the core, make products with service-oriented mindset, and serve every customer wholeheartedly.

Question 14

Guided by our brand concept, we stick to quality and integrity, offering full-range services for customers worldwide.

Accepted Answer

DarkTone follows the philosophy of "Setting the tone of light in the dark". We focus on quality and integrity, providing one-stop services covering design, production and after-sales support for global customers.

Question 15

You can visit our Guangzhou factory in person or take a remote virtual inspection via video.

Accepted Answer

Customers are welcome to book on-site factory tour & lighting test in Guangzhou; virtual inspection via video call is available for remote buyers.

Question 16

We hold FDA, CE and RoHS certifications, supporting global exports including Europe and the US.

Accepted Answer

All products are certified with FDA, CE, RoHS and FCC, together with waterproof and salt spray test reports, complying with global standards.

Question 17

We focus on stage lighting and professional laser equipment, and provide lighting solutions.

Accepted Answer

We focus on stage lighting, specialize in professional laser equipment and create lighting solutions that combine technology and art.

Question 18

This part includes company setup, factory visit, certification, product range, OEM policy, enterprise culture and project cases.

Accepted Answer

Founded in 2010, our production base is located in Guangzhou, Guangdong. With 16 years of industry experience, we have an independent R&D team and self-owned workshop, delivering one-stop service from design to after-sales support.

Professional Stage Lighting Solutions

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