Define Tone in Dark
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What pre-sales and after-sales services do you provide, and how fast is fault response?
Direct answerEvery project is handled one to one. Free lighting design is available before purchase, and after-sales support covers remote technical assistance, video debugging, calibration and firmware upgrades.
Service Coverage
| Stage | Service |
|---|---|
| Before purchase | Free lighting design and product selection support |
| Installation | Configuration guidance and remote assistance |
| After sales | Remote technical support and video debugging |
| Maintenance | Equipment calibration and firmware upgrades |
| Fault response | Diagnosis committed within 48 hours |
How Remote Support Works in Practice
- A single named contact follows the project from enquiry to after-sales
- Video debugging lets an engineer see the fault and guide the local technician
- Firmware upgrades are supplied free of charge during the product life
- Calibration guidance keeps output and colour consistent over time
Most service issues are resolved remotely, so keeping control and network access available speeds up the response considerably.
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Contact Person
- Full Name:
- Lumi Deng
- Tel:
+86 13414288613
- Email:
- sales1@darktone.com
- WhatsApp:
- 8613414288613
- Address:
- Room B441, 7/F, No.13-33 Jinshi 3rd Road, Dayuan Sub-district, Baiyun District, Guangzhou City, Guangdong Province, P.R.China